Storage Wanstead Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Wanstead provides storage, related removal services and associated activities. By making a booking, using our storage facilities, or instructing us to carry out removal or delivery services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or organisation that requests or receives services from Storage Wanstead.
Services means any storage, removal, packing, loading, unloading, transport, or related services provided by Storage Wanstead.
Goods means the items and property that are the subject of the Services, including those placed into storage or transported by us.
Contract means the agreement between Storage Wanstead and the Customer incorporating these Terms and Conditions and any written quotation or booking confirmation issued by us.
Scope of Services
Storage Wanstead provides storage space, together with removal and associated services, to domestic and commercial customers. Services may include collection and delivery of goods, loading and unloading, packing assistance and short-term or long-term storage.
The specific Services to be provided in each case will be as set out in our quotation or booking confirmation. Any variation must be agreed in writing before the Services commence.
Booking Process
All bookings for storage and removal services are subject to availability and to acceptance by Storage Wanstead.
To make a booking, you may be required to provide accurate information including, but not limited to, your name, address, service dates, pick-up and drop-off locations, an inventory or description of the Goods, and any access or parking restrictions that could affect the Services.
Our quotation is based on the information you provide. If that information is inaccurate or incomplete, we may adjust the quotation, apply additional charges, or in severe cases decline to proceed with the Services.
A booking is only confirmed when we issue a booking confirmation or similar written acknowledgement. Until that point we are under no obligation to provide the Services and may refuse or reschedule a booking without liability.
The Customer warrants that they are the owner of the Goods or are duly authorised by the owner to enter into the Contract and to arrange for the Goods to be stored, moved or otherwise handled by us.
Quotations and Prices
Unless stated otherwise, quotations are valid for a limited period from the date of issue and are subject to change after that period. Quotations are based on the costs prevailing at the time and may be revised if there is a material change in costs, taxes or other relevant circumstances.
Our prices are calculated based on factors that may include the volume or weight of the Goods, the distance involved, the nature of the items, access conditions, labour requirements, and duration of storage. Any additional work or deviation from the agreed Services may incur extra charges.
Where parking permits, tolls, congestion charges or similar fees are incurred in the course of providing the Services, these may be added to the final invoice unless explicitly included in the quotation.
Payments and Deposits
We may require a deposit or advance payment to secure your booking. The amount and due date for any deposit will be stated at the time of booking or in our quotation.
Unless otherwise agreed in writing, payment for removal services is due before or on the day of the move, and payment for storage is due in advance, typically on a weekly or monthly basis.
We reserve the right to withhold commencement or continuation of Services until cleared funds have been received. If payment is not received by the due date, we may suspend access to storage units, delay delivery, retain the Goods, or terminate the Contract.
Late payments may be subject to interest or administration charges in accordance with applicable UK legislation on late payment of commercial debts or equivalent provisions for consumers.
Cancellations and Changes by the Customer
The Customer may cancel or reschedule a booking by giving notice to Storage Wanstead. The following charges may apply depending on the notice period.
If cancellation takes place more than a reasonable minimum number of working days before the scheduled service date, we will normally refund any deposit paid, less any non-recoverable costs incurred on your behalf.
If cancellation occurs within a short period before the scheduled service date, part or all of the deposit may be retained, or a cancellation fee may be charged. Details of current cancellation terms will be provided at the time of booking or stated in the quotation.
Reductions in the scope of work, such as a smaller volume of Goods or a shorter storage period, must be agreed in advance and may not necessarily result in a reduction of the quoted price, especially where resources have already been allocated.
Changes that increase the scope of work may require a revised quotation and additional charges. If we are not able to accommodate your requested change, we may treat it as a cancellation and apply the relevant cancellation terms.
Cancellations and Changes by Storage Wanstead
We will make reasonable efforts to adhere to agreed dates and times. However, all dates are estimates and time is not of the essence unless expressly agreed in writing.
We may cancel or reschedule the Services if circumstances beyond our reasonable control prevent us from performing them, including but not limited to severe weather, traffic disruption, road closures, accidents, mechanical failure, industrial action, or emergencies affecting staff or facilities.
If we need to cancel or reschedule, we will notify you as soon as reasonably practicable and will seek to agree a new date or time. Our liability in such cases will be limited to a refund of any payments for services not provided or, where appropriate, reasonable alternative arrangements. We will not be liable for consequential or indirect losses arising from such cancellation or delay.
Customer Responsibilities
The Customer is responsible for ensuring that appropriate access and parking are available at collection and delivery addresses and at any storage location where the Customer attends. Any parking permits or permissions required from building management, neighbours or local authorities are the responsibility of the Customer unless we have explicitly agreed to arrange them.
The Customer must ensure that Goods are properly packed, protected and ready for loading unless we have agreed to provide packing services. Fragile, valuable or delicate items should be clearly identified and, where appropriate, separately packed or labelled.
The Customer must remove or properly disconnect any fixtures, fittings, appliances or equipment that are to be moved, unless specific arrangements for such work have been agreed. We do not carry out plumbing, electrical disconnection or specialist dismantling except by prior written agreement.
The Customer must not store or present for removal any items that are prohibited, hazardous or illegal. This includes, without limitation, explosives, flammable or corrosive substances, gas cylinders, chemicals, perishable foodstuffs, live animals, plants, illegal goods or items emitting strong odours.
Use of Storage Units
Where we provide storage, the Customer is renting storage space for their Goods, subject to these Terms and Conditions. Storage space may be in individual units, shared areas or containers, as determined by us.
Goods must be packed and stacked safely within the storage space provided, allowing safe access for staff where required. Aisles, doors and emergency exits must remain clear.
The Customer must not tamper with or damage any part of the storage facility, including doors, locks, alarms or fire equipment. Any damage caused by the Customer or their visitors may be charged to the Customer.
We may, on reasonable notice where possible, open and inspect Goods or access storage units if required by law, by emergency services, or for safety, maintenance or security reasons. In urgent situations we may do so without prior notice.
Waste Regulations and Prohibited Items
The Customer must comply with all applicable waste regulations when using our services. We are not a waste disposal company and will not remove or store household rubbish, general waste, hazardous waste or any items that are intended for disposal rather than storage or relocation.
You must not leave unwanted items, packaging or rubbish on our premises, in vehicles or at collection or delivery addresses unless expressly agreed and permitted. Any unauthorised disposal may result in additional charges and may be reported to the relevant authorities where required.
If we discover prohibited or unsafe items among your Goods, we may refuse to transport or store them, require you to remove them, or arrange for their disposal at your cost, in accordance with applicable regulations.
We reserve the right to refuse any item that in our reasonable opinion presents a risk to health, safety, property, or the environment, or which may cause nuisance or breach applicable laws or regulations.
Liability and Limits
We will exercise reasonable skill and care in handling your Goods and in performing the Services. However, our liability is subject to the limitations set out in this section.
We are not liable for loss or damage arising from inherent defects in the Goods, inadequate or improper packing carried out by the Customer, normal wear and tear, atmospheric or temperature changes, moth, vermin or infestation, or latent defects in property not discoverable by reasonable inspection.
We are not liable for any loss or damage where the Customer has failed to declare items of particular value or to arrange appropriate insurance. Customers are strongly advised to maintain suitable insurance cover for their Goods during removal and storage, whether through their own insurance or separate arrangements.
We are not liable for loss of profits, loss of business, loss of opportunity or any indirect or consequential loss, even if such loss was reasonably foreseeable.
Our total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, will not exceed a reasonable limit per event or series of connected events, as specified in our quotation or booking confirmation, or otherwise a fair market value subject to any statutory minimum rights for consumers.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be limited or excluded under UK law.
Insurance
Unless expressly stated in writing, our charges do not include insurance for the Goods. Any insurance provided by or arranged through us will be subject to separate terms and conditions, including any excesses or exclusions that apply under the relevant policy.
Where the Customer arranges their own insurance, it is their responsibility to ensure that the cover is adequate and that the insurer is informed that the Goods will be packed, moved and stored by a third-party service provider.
Delays and Access Issues
The Customer must ensure that we have suitable access to the premises at the agreed times. This includes arranging for keys, security codes, lifts, loading bays and any necessary permissions.
If we are delayed or prevented from carrying out the Services due to access restrictions, waiting time, or other issues outside our control, we may charge a reasonable waiting or rearrangement fee.
Where delays are caused by traffic conditions, weather or other circumstances beyond our control, we will not be liable for resulting losses but will make reasonable efforts to complete the Services as soon as practicable.
Termination of Storage
Either party may end the storage arrangement by giving written notice in accordance with any minimum notice period specified at the time of booking.
On termination, all outstanding charges must be paid in full before Goods are released. If charges remain unpaid, we may exercise a lien over the Goods and, after giving notice, may sell or dispose of them to recover amounts due, in accordance with applicable law.
The Customer must remove all Goods from the storage facility by the end of the notice period. Any Goods left behind may be treated as abandoned and may be disposed of or sold at our discretion, subject to applicable legal requirements.
Data Protection and Privacy
We will process personal data in connection with the Services in accordance with applicable data protection laws. Personal information will be used for purposes including managing bookings, providing the Services, processing payments, maintaining records, and complying with legal obligations.
We may share relevant information with insurers, agents, subcontractors, or authorities where necessary for performance of the Contract or as required by law.
Complaints and Dispute Resolution
If you have a complaint about our Services, you should raise it with us as soon as possible so that we have an opportunity to investigate and, where appropriate, put matters right.
In the first instance, complaints should be raised during or shortly after the provision of the Services, providing full details of the issue and any loss or damage alleged. We may request photographs, inventories or other evidence to assess the claim.
We will review all complaints fairly and aim to resolve them promptly. If a dispute cannot be resolved through our internal process, either party may pursue the matter through the courts or, where available, through an alternative dispute resolution scheme.
Governing Law and Jurisdiction
These Terms and Conditions and any Contract between Storage Wanstead and the Customer are governed by and interpreted in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or the Services provided, except where the law provides consumers with the right to bring claims in the courts of their home jurisdiction.
General Provisions
If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision will be interpreted in a way that most closely reflects the original intention and the remaining provisions will continue in full force and effect.
Failure or delay by Storage Wanstead in enforcing any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.
These Terms and Conditions, together with any written quotation or booking confirmation from us, constitute the entire agreement between the parties in relation to the Services and supersede all previous discussions, correspondence and representations.
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract, unless you agree in writing to be bound by a later version.
